Returns & Exchanges

At Biomask, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a hassle-free 30-day return policy on all eligible beauty products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that the safety seals are intact for a full refund eligibility.

• 3.
  Ship It Back

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.