Frequently Asked Questions

Everything you need to know about your Biomask experience.

What makes Biomask products different from other skincare brands?

Biomask focuses on biocompatible ingredients that mimic the skin's natural structure. Our formulas are free from synthetic fragrances, sulfates, and parabens, ensuring high efficacy for even the most sensitive skin types.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and local customs processing.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If you are not happy with your results, you can return the product within 30 days of purchase for a full refund, even if it has been opened and used.

Are Biomask products cruelty-free and vegan?

Yes, all Biomask products are 100% vegan and Leaping Bunny certified cruelty-free. We never test on animals at any stage of product development.

How can I track my package after it has been shipped?

Once your order is processed, you will receive an email confirmation with a tracking link. You can also track your status directly through the 'Order History' section of your Biomask account.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.